heinrig.tech Shop

sustainable tools for modern filmmakers

Refund and Returns Policy

Last updated February 28, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at shop@heinrig.tech to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Heinrig Filmtechnik GbR
Albert-Schweitzer-Straße 12 
Dieburg, Hessen
64807  Germany  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS  
Custom engraved plates and other customized products cannot be returned or exchanged.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.  Please Note that sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(+49)060714306836
shop@heinrig.tech